Customer Service Advisor

Company Overview

Easipay is a customer-centric and rapidly growing business utilities and merchant services company committed to delivering exceptional service to our valued clients. We are seeking a passionate and empathetic Customer Service Advisor to join our dedicated team. If you thrive on providing top-notch customer experiences and solving problems, we invite you to be a part of our dynamic organisation.

Position Overview

As a Customer Service Advisor, you will be at the forefront of our commitment to customer satisfaction. Your primary responsibility will be to assist and support our clients through various channels, ensuring their inquiries are addressed promptly and effectively. This role is ideal for individuals who excel in communication, problem-solving, and creating positive interactions.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about our products/services and address customer concerns.
  • Assist customers in navigating our platforms, resolving technical issues, and troubleshooting problems.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain thorough and up-to-date knowledge of company products and policies.
  • Identify and escalate priority issues to the appropriate teams.
  • Document customer interactions and feedback to improve overall service.

Qualifications

  • Proven experience in customer service or a related field.
  • Exceptional communication skills, both verbal and written.
  • Ability to empathize with customers and provide solutions in a positive manner.
  • Strong problem-solving skills and attention to detail.
  • Ability to work well in a team and collaborate across departments.
  • Familiarity with CRM systems and customer support software is a plus.

Requirements

Previous experience in a customer service role preferred.

Proficient in basic computer skills and Microsoft Office applications.

Benefits

  • Competitive salary with opportunities for performance-based incentives.
  • Ongoing training and professional development opportunities.
  • Positive and collaborative work environment.
  • Opportunities for career advancement within the company.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience and explaining why they are the ideal candidate for the Customer Service Advisor position. Please send your application to john.wigglesworth@easi-pay.co.uk. with “Customer Service Advisor Application” in the subject line.

Easipay is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.

Application Deadline: Friday 01 March 2024 (or until the position is filled)

Join us in providing exceptional customer service and making a positive impact on our clients’ experiences!